Return & Refund Policy

At Amanoon IT Trading LLC ("Amanoon", "we", "us"), operating the online store amanoon.ae, your satisfaction is our priority. This policy explains when and how you can return a product, request an exchange, or receive a refund.

Nothing in this policy limits or waives your statutory rights as a consumer under UAE Federal Law No. 15 of 2020 on Consumer Protection and its Executive Regulations (Cabinet Decision No. 66 of 2023).

1. Quick Summary

• Order cancellation (before dispatch): Free — full refund
• Change of mind (unopened/sealed items): Within 7 days of delivery
• Wrong item delivered / item not as described: Within 7 days of delivery — free return at our expense
• Damaged or defective on arrival (DOA): Within 7 days of delivery — replacement, repair, or full refund
• Defect appearing later: Covered under warranty (minimum 1 year unless stated otherwise) — repair, replacement, or refund as per UAE law
• Refund processing: Within 10 business days of receiving and inspecting the returned item

2. Order Cancellation

You may cancel your order at any time before it is dispatched, for a full refund including any delivery charges paid.

If delivery is significantly delayed beyond the timeline stated at checkout, you may cancel the order and receive a full refund.

3. Change of Mind Returns

If you change your mind, you may return an item within 7 days of delivery, provided that:

• The item is unopened, unused, and in its original sealed packaging;
• All accessories, manuals, warranty cards, and free gifts included with the product are returned;
• The original invoice or proof of purchase is provided.

Return shipping costs for change-of-mind returns are borne by the customer. Original delivery charges are non-refundable for change-of-mind returns.

Opened, used, or unsealed items returned for change of mind may be refused, or accepted at our discretion subject to a restocking fee of up to 15% of the item price, depending on the condition of the item.

4. Damaged, Defective, or Dead-on-Arrival (DOA) Items

If you receive a damaged or defective item, or the item fails on first use, contact us within 7 days of delivery. After verification, we will offer you, at your choice where the law provides:

• A replacement with the same model; or
• A repair; or
• A full refund, including delivery charges.

Return shipping for damaged/defective items is arranged and paid by us.

5. Wrong Item or Item Not as Described

If you receive an incorrect product, or a product that materially differs from its description or images on amanoon.ae, notify us within 7 days of delivery. We will collect the item at our expense and, at your choice, send the correct item or issue a full refund including delivery charges.

6. Warranty

Unless otherwise stated on the product page, electronics sold on amanoon.ae carry a minimum 1-year warranty (manufacturer, distributor, or seller warranty as applicable) covering manufacturing defects.

If a defect appears during the warranty period, you are entitled to repair, replacement, or refund in accordance with UAE Consumer Protection Law. Warranty does not cover physical damage, liquid damage, misuse, unauthorized repair or modification, or normal wear and tear.

For products carrying a manufacturer or authorized distributor warranty, we will assist you with the warranty claim process. In all cases, Amanoon remains responsible to you as the seller under UAE law.

7. Non-Returnable Items

The following cannot be returned for change of mind (statutory rights for defects still apply):

• Software, licenses, and digital products once the seal is broken, the license is activated, or the content is downloaded;
• Consumables (ink, toner, batteries, cables) once opened;
• Hygiene-sensitive items (earphones, headsets, wearables) once opened;
• Custom-built or configured-to-order systems;
• Products with tampered, missing, or damaged serial numbers or security seals;
• Items explicitly marked "non-returnable" or "final sale" on the product page.

8. Return Process

• Contact our customer service team by email at [email protected] or WhatsApp at +971 4 265 6332 with your order number and the reason for return.
• Our team will verify eligibility and issue a Return Authorization with shipping/collection instructions.
• Pack the item securely in its original packaging with all accessories, manuals, and the invoice.
• Ship the item to the address provided, or hand it to our courier if collection is arranged.
• Once we receive and inspect the item, we will process your refund, replacement, or repair and notify you.

9. Refunds

• Refunds are issued to the original payment method used for the purchase.
• Cash on Delivery (COD) orders are refunded by bank transfer to an account in the customer's name.
• Refunds are processed within 10 business days of our receipt and inspection of the returned item. Your bank or card issuer may take additional time to reflect the amount.
• Delivery charges are refunded only where the return is due to a damaged, defective, incorrect, or not-as-described item, or a cancellation before dispatch.

10. Exchanges

Eligible items may be exchanged for the same model or a different product listed on amanoon.ae. If the replacement product has a different price, the difference will be charged or refunded accordingly.

11. Marketplace / Vendor Orders

Some products on amanoon.ae are sold and fulfilled by third-party vendors. This policy applies to all orders placed on amanoon.ae. Where a vendor's product carries specific return conditions, these will be shown on the product page and will never reduce your statutory rights.

12. Changes to This Policy

We may update this policy from time to time. The version published at the time of your order applies to that order. Changes do not apply retroactively.

13. Contact Us

Amanoon IT Trading LLC, Dubai, United Arab Emirates
Email: [email protected]
WhatsApp / Phone: +971 4 265 6332

If you are not satisfied with our resolution, you may contact the Dubai Department of Economy and Tourism (Consumer Protection) at 600 545 555 or the UAE Ministry of Economy at 600 522 225.